Builder & Trade FAQs

Builder FAQs


Onboarding made simple.

We understand the importance of a smooth onboarding experience, and we’ve designed our software with simplicity in mind. Incorporating your existing processes, our onboarding approach is straightforward and user-friendly, allowing you to quickly get up and running. Our Customer Success team will work closely with you during your account setup, no-fuss system customization, data import, user training, and support steps to ensure that your team can leverage and use all the capabilities of the TradeTrax platform. As a company, we are committed to your successful implementation and use of our products.

How long does it take to get up and running?

Our onboarding process is straightforward and user-friendly, allowing you to quickly get up and running. After initial setup, user training can be completed in less than an hour, and in coordination with onboarding your trades, you can be up and running across multiple communities in a couple of weeks.

Who is responsible for onboarding my Trades?

Our TradeTrax Customer Success team will partner directly with your trades to guide them through each step of our simple onboarding process. We will train their teams on the use of the platform and how to maximize the value and collaborative power it provides to their teams and business. We will monitor your trades use of the platform and during the early stage, we will proactively outreach to their TradeTrax users to support the correct use of our mobile and web apps to reinforce behaviors that cement user adoption.

Will my Trades want to use TradeTrax?

Yes. TradeTrax is easy to use and delivers real value to your trades. It eliminates expensive dry runs and the need for drive-bys and enables your trades to maximize their workforce potential and streamline management processes. TradeTrax allows trades to better monitor crew performance, and they appreciate that it provides you, the Builder, source-of-truth data on the trade’s overall performance.

Can I use TradeTrax if I am in the middle of a subdivision buildout?

No matter where you are in a subdivision build-out you will see immediate benefits by implementing and using TradeTrax.

System Integration

Does TradeTrax integrate with my ERP or other systems

TradeTrax supports integration with most ERP and third-party software that are API friendly. If your system allows for integration through APIs TradeTrax can integrate with it.


How much does TradeTrax Cost?

TradeTrax employs a simple pricing model that is based on the number of houses you build with us.* The more houses you build using TradeTrax the more value you receive from our software in terms of reduced cycle times, cost savings, productivity gains, and efficiencies. When you win, we win.

*Volume discounts apply.

What else is included in the price of TradeTrax?

Unlimited Users: True collaboration occurs when everyone on your team that needs access to TradeTrax can get access. We make that easy by allowing unlimited user access for any member of your team without charging any additional user-based licensing fees. With unlimited users, our pricing model eliminates the headaches, and lost time, associated with having to track and manage individual user licenses.

Training and Onboarding Support: You can be confident that your team will receive the training and onboarding support they need to successfully roll out and use TradeTrax at no additional cost. We are committed to your success in using our platform and have eliminated any barriers to ensure we are there for your team at each step of the process.

Unlimited Data and Storage: With TradeTrax there are no additional costs and no restrictions on the amount of data you can store or process using our cloud-based platform.

Technical Support: Your team will have access to 24/7 technical support for the length of your contract at no additional cost.

Product Enhancements: Your team will benefit from our continuous focus on innovation and platform improvement. We regularly update product functionality and make enhancements to platform useability and tools. You will have access to all enhancements to core product features at no additional cost during the length of your contract.

What is the cost of TradeTrax for my Trades?

We employ a similar pricing model scaled to the value that TradeTrax delivers to your trades. In addition, your trades will be able to take advantage of unlimited users, training and onboarding, unlimited data and storage, technical support, and product enhancements at no additional cost.

Customer/Technical Support

What type of customer and technical support does TradeTrax provide?

Your team will have access to 24/7 technical support for the length of your contract at no additional cost.

Getting Started

How do I sign up?

Simply use the link below and complete our contact form and a TradeTrax team member will reach out to you within 24 hours.

Sign Up

Trade FAQs

How does the onboarding process work?

At TradeTrax, we believe in simplicity and efficiency. Our onboarding process for trades has been carefully designed to make it straightforward. Our team will help you create your TradeTrax account and tailor it to your specific needs. To ensure a smooth transition, we provide dedicated user training and ongoing support. Our experts will conduct training sessions to familiarize your team with TradeTrax, and will be available to help with any questions or issues during and after the onboarding process.

How long does the onboarding process take?

The onboarding process for TradeTrax is so simple you can get started within a few days of your initial onboarding session. User training sessions typically take less than an hour!

Is there any additional cost for onboarding support?

No, there are no additional costs associated with our onboarding support. We consider it an integral part of our service to ensure you have a smooth transition and get the most out of TradeTrax.

How much does TradeTrax cost?

TradeTrax employs a simple pricing model that is based on the number of houses you build with us. The more homes you touch using TradeTrax, the more value you receive from our platform in terms of cost savings, productivity gains, and efficiencies. When you win, we win.

Are there any reporting capabilities for Trades?

Yes! TradeTrax offers simple, easy-to-use reports and insights that empower trades to make informed decisions and optimize their workflows. TradeTrax provides crew performance analytics to track the productivity and efficiency of your crews, enabling you to identify areas for improvement and enhance
overall performance. Also get access to comprehensive resource management analysis, giving valuable insights into task work time data, as well as resource allocation and utilization.

Download our app for your mobile device on: Tap to download our app
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These Terms and Conditions of Use (these “Terms”) set forth the terms and conditions under which TradeTrax, Inc (“TradeTrax”, “we”, “us”, or “our”) makes the TradeTrax Platform (the “Platform”) available to you (“you” or “your”) as a registered Platform user. By completing and maintaining your registration on the Platform, you confirm your agreement to be bound by these Terms. Initially capitalized terms used but not defined in these Terms have the meanings given to them in the Service Agreements (“Services Agreements”) available to authorized parties of these agreements.

  1. Use of Platform. You will only use the Platform for the purposes described in the Services Agreements.
  2. Protection of Login Credentials. You agree to keep and protect your Platform login credentials confidential, not share them with any person or entity, and otherwise protect them from unauthorized use. Failure on your part to adequately protect your login credentials or your providing any person or entity with use of your login credentials are grounds for immediate termination of your Platform account.
  3. Authorization to Disclose Information. In connection with the registration process, by disclosing to TradeTrax and/or uploading to the Platform information regarding yourself and/or any other person or entity to whom or to which such information relates, you represent and warrant to TradeTrax that you are authorized to disclose and/or upload such information, and that TradeTrax is authorized to retain, use and disclose such information as it deems necessary or appropriate in connection with the conduct of its business.
  4. Platform Access.You are responsible for obtaining and maintaining, at your own cost, all equipment and data network access necessary to use access and use the Platform. Your mobile network’s data and messaging rates and fees may apply if you access or use the Platform from your mobile device(s). You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Platform, including as a result of any updates thereto. We do not guarantee that the Platform, or any portion thereof, will function on any particular hardware or device. Further, access to and use of the Platform may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications. We disclaim any liability arising from any such malfunction or delay
  5. Prohibited Conduct. In connection with your use of the Platform, you agree that you will not do any of the following:
    1. knowingly provide or submit false or misleading information;
    2. use the Platform in connection with the distribution of unsolicited commercial, political or other messages (i.e., spam) unrelated to the receipt or performance of services available on the Platform;
    3. discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any violent, harmful, abusive or disruptive behavior;
    4. use, display or disseminate (including by inclusion in your own website or other printed materials) TradeTrax’s name, trademark(s), Platform content or other proprietary copyrights of TradeTrax without TradeTrax’s express written consent;
    5. dilute, tarnish or otherwise harm the TradeTrax brand in any way, including through registering and/or using internet domain names, trade names, trademarks or other source identifiers that are confusingly similar to TradeTrax domain names, trademarks, trade names or other copyrighted material;
    6. use any technology (including robots, spiders, crawlers, scrapers, viruses, trojan horses) or other automated means or processes to (i) access or collect data or other content from the Platform for any purpose, or (ii) avoid, bypass, remove, deactivate, impair, descramble,
    7. or otherwise attempt to circumvent any technological measure implemented by TradeTrax to secure and protect the Platform; or
    8. take any other action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Platform.
  6. User-Supplied Content.
    1. We may, in our sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to us through the Platform textual, audio, and/or visual content and information, including commentary and feedback related to the provision or receipt of services available on the Platform (“User-Supplied Content”). Any User-Supplied Content provided by you remains your property.
    2. You represent and warrant that: (i) you either are the sole and exclusive owner of all User-Supplied Content or you have all rights, licenses, consents and releases necessary to grant to us the license to the User-Supplied Content as set forth above; (ii) each person identified, depicted, or shown in in your User-Supplied Content, if any, has provided consent to the use of such User-Supplied Content consistent with these Terms of Use; and (iii) neither the User-Supplied Content, nor your submission, uploading, publishing or otherwise making available of such User-Supplied Content, nor our use of any User-Supplied Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. We reserve the right but are not obligated, to review, monitor, or remove User-Supplied Content, in our sole discretion and at any time and for any reason, without notice to you.
    3. We do not guarantee the accuracy, integrity, quality or appropriateness of any User-Supplied Content appearing on or accessed through the Platform. Any such User-Supplied Content is the sole responsibility of the person or entity from whom or which such User-Supplied Content originated. By using the Platform, you understand that you may be exposed to User-Supplied Content that is incorrect, inaccurate or misleading. We have no obligation to screen, preview, monitor or approve any User-Supplied Content. However, we reserve the right to review and delete any User-Supplied Content that, in our sole discretion, violates any Services Agreements between TradeTrax and any User, these Terms or any other policies of TradeTrax. You agree that You must evaluate and make your own judgment, and bear all risks associated with, your use of, or any decision that you make with respect to, any User-Supplied Content. Under no circumstances will we be liable in any way for any User-Supplied Content that contains any errors, omissions, defamatory statements, or confidential or private information, or for any loss or damage of any kind incurred as a result of the use of any User-Supplied Content submitted, accessed, transmitted or otherwise conveyed through the Platform. You waive the right to bring or assert any claim against us or any of our affiliates relating to User-Supplied Content, and release us and our affiliates from any and all liability for or relating to any User-Supplied Content.
  7. Amendment We may amend these Terms from time to time in our sole discretion. Amendments will be effective upon our posting of such updated Terms at this location and available at Your continued access to and use of the Platform after such posting confirms your consent to be bound by these Terms, as so amended
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